Consulting

Corporate Resource Development, Inc. provides consulting and process facilitation to organizations for building performance-based cultures.  The specific process utilized for each organization is customized to the needs and desired outcomes of your organization.

Following is a high level review of the potential components included in the process for enhancing your organization’s performance, profits and people.

1. Strategic Plan Development – includes identifying your company’s mission, vision, strengths, weakness and opportunities and corporate goals

2. Competency Identification – competencies and behaviors identified to be used for evaluation, hiring and setting concrete expectations for management and each job group/class

3. Discovery Dialogues - for increased inter-department communication and identification of actions to increase inter-department effectiveness and communication

4. Skill training in the areas of:
1. Leadership
2. Coaching
3. Performance Evaluation and Feedback
4. Hiring Skills
5. Personal Accountability
6. Sales Skills
7. Customer Service Skills – for internal and external customer service
8. Team Development Workshops – Team Awareness, Conflict Resolution, and Effective Communication Skills

5. Customized consulting services such as:
1. Coaching of key managers
2. Process improvement and development
3. Recruiting assistance
4. Behavior-based assessments for sales skills and styles

The implementation of the initiatives selected is customized to your organization’s needs.  Alternatives include all delivery by CRD to a combination of CRD instituting key components and equipping your organization to facilitate and develop the remaining components.

CRD provides consulting and resource support for:

• Call Review process and training on giving feedback

• Compensation review and recommendations or assistance, if needed

• Liaison services with Integrity Solutions to assist in building the tools, methodology, etc. into current MassMutual technology systems.  For example:  Clients find that having “fields” in intranet systems or CRM systems that relate to behavior styles, steps of the AIDINC system, etc. are valuable.

• Design or assist in development of appropriate job aides.