Check back often as the list is updated
frequently!
Management/Leadership
Topics
The Service Profit Chain
Authors: Heskett, Sasser and Schlesinger
Spotlights and shows a foundation for a powerful strategic service vision on how to achieve service excellence through focusing on the strongest relationships between profitability, customer loyalty; employee loyalty and customer loyalty and employee satisfaction and customer satisfaction.
The Value Profit Chain
Authors: Heskett, Sasser, Schlesinger
Treat Employees Like Customers and Customers Like Employees to build a strong-linked chain of value.
First, Break All the Rules
Authors: Marcus Buckingham and Curt
Coffman
Outlines what the world’s greatest managers do differently. Presents their finds fro an extensive research study and outlines key strategies all managers should focus on.
Now, Discover Your Strengths
Authors: Marcus Buckingham and Donald
Clifton
A powerful follow-up book to First, Break All the Rules. Defines thirty-four items in strengths and how to identify, hire for them, and coach to them. Provides a link to a website to complete an assessment for you to “discover your strengths”.
The Servant
Author: James Hunger
A simple story/parable about the true essence of leadership – serving.
The Nordstrom Way, the Inside Story of America’s #1 Customer Service
Company.
Authors: Robert Spector and Patrick
McCarthy
Spotlights how Nordstrom provides customer service excellence through a focus on their employees.
Leading Change
Author: John P. Kotter
Discusses the importance of leadership involvement in effectively working with change. “The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.”
The One Thing You Should Know
Author: Marcus Buckingham
Marcus takes us on a detailed
review of the One Thing we should know for leadership, one thing for
management and one thing for individual performance. The examples
of timely and relevant.
Failing
Forward
Author: John C. Maxwell
The author believes "the difference
between average people and achieving people is their perception of and
response to failure." You will begin to understand how to turn
mistakes/failures into stepping stones for success. Failure
doesn’t mean we can’t continue to think like a winner!
Executive EQ: Emotional
Intelligence in Leadership and Organization
Author: Dr. Robert K. Cooper
Dr. Cooper
states that people who have high emotional intelligence, which can be
increased and developed, are more apt to be successful at work than
those with just IQ. This is great follow-up reading for leaders
who have read Daniel Goleman’s book Emotional Intelligence:
Why It Can Matter More than IQ.
Personal Development Topics
The Power of Focus
Authors: Jack Canfield, Mark Victor Hansen, Les Hewitt
Activities and information to
help define the focus for your life.
The Power of Focus for Women
Author: Fran Hewitt
Activities and information
specifically geared toward women for achieving a focus-filled life.
Psycho-Cybernetics 2000
Authors: Maxwell Maltz Foundation
and Bobbe Summer.
Based on the 1960 Psycho-Cybernetics book which was read by 30
million people. It is
step-by-step and updated to help you work through exercises, assessment
and checklists for self-image enhancement.
Emotional Intelligence
Author: Daniel Goleman
Sales & Marketing
Topics
The Psychology of Sales Call
Reluctance
Authors: George W.
Dudley and Shannon L. Goodson.
Provides information and the
framework for learning self-promotion’s success. Written
primarily for salespeople, anyone who has to practice visibility
management to get ahead can benefit from the information.
The Discipline of Market Leaders
Authors:
Michael Treacy and Fred Wiersema.
Choose your customers, narrow
your focus, dominate your market. The authors explore what
it takes to become a leader in your market in an ever more sophisticated
and demanded marketplace.
Creating Customer Evangelists
Authors: Ben McConnell and Jackie Huba.
The authors provide information on how to
develop evangelism marketing strategies and programs to turn your best
customers into influential, loyal and enthusiastic evangelists.
Financial Topics
Story SELLING for Financial Advisors:
How Top Producers Sell
Authors: Scott West & Mitchell
Anthony
The authors explain how to make intuitive
connections and outline understandable and practical strategies for
financial professionals... Right brain vs. left brain persuasion (story
telling) techniques.
Raising Financially Fit Kids
Author: Joline
Godfrey
Offers insight and practical tips for adults
who want to help build good financial habits and knowledge in children.
General Business or
Workplace Topics
Fish
Authors: Stephen
Lundin, Harry Paul and John Christensen
A remarkable way to boost morale and improve
results. An oldie but a
goodie to re-energize yourself or your team in providing the best
service and working well together.
Driving Fear Out of the Workplace
Authors: Kathleen Ryan and Daniel Oestreich
How to overcome the invisible barriers to quality,
productivity and innovation. This
book focuses on the human element as part of the necessary ingredients
for the quality movement.
Getting to Yes
Authors: Roger
Fisher and Danny Ertel
Negotiating Agreement Without Giving In. Helpful information on preparing for and working through
negotiation situations.
Crucial Conversations
Authors: Patterson,
Grenny, McMillan, Switzler
Tools for talking when the stakes are high. Gives you the tools to handle life’s most difficult and
important conversations – at work and home.
Crucial Confrontations
Authors: Patterson, Grenny, McMillan, Switzler
Tools for resolving broken promises, violated
expectations and bad behavior. A
framework for permanently resolving failed promises and missed
deadlines, transforming broken rules and bad behaviors into productive
accountability and strengthening relationships while solving problems.
The Tipping Point
Author: Malcolm
Gladwell
Mr. Gladwell explores and illuminates the tipping
point phenomena – the magic moment when an idea, trend or social
behavior crosses a threshold and spreads like wildfire.
Blink
Author: Malcom Gladwell
Gladwell is a book about how we think without
thinking, about choices that seem to be made in an instant. Explores why some people are brilliant decision makers and
others stumble in error. How
do our brains really work. Think Like a
Genius
Author: Todd Siler
Easy steps to harness the incredible creative power
of your mind.
Fierce Conversations
Author: Susan Scott
Achieving Success at
Work and in Life, One conversation at a time. This guide teaches you the Seven Principles of
Fierce Conversations.
|
